FAQ

What is BuddyTag?

So, what is BuddyTag exactly? Simply put, BuddyTag is a child safety device that helps parents in keeping their precious children safe.  It has out-of-range alert to help prevent losing your child; water safety alert to help prevent accidental drowning; panic alarm for your child to alert you when in a threatening situation; personal ID to help reunite a lost child with the parents.  BuddyTag uses Bluetooth, and it is NOT a GPS tracker.  

How does BuddyTag work?

We created this video to show you how it works. Please click here to watch. The video does not show our latest feature, “Water Safety Alert”.  Please see the question below for further explanation on water safety alert.

How does the latest Water Safety Alert feature work?

When BuddyTag is submerged in water about a foot deep or deeper, such as a pool, lake or ocean, the signal from BuddyTag will be attenuated. Our app on the phone will see the signal attenuation, and it will sound the out-of-range alarm.  When you are near water, you will want to treat all out-of-range alert as possible water safety alert, and take prompt actions to make sure your children are safe and sound.  Since BuddyTag uses Bluetooth signal strength for detection, our app can’t distinguish if it is out of range or if it is in water; therefore, please treat all alarms as possible water safety alert if you are near water.  

Why did you choose Bluetooth Technology instead of GPS?

Bluetooth technology is more cost effective, there are no monthly fees and BuddyTag does not need charging

What phones does BuddyTag App work with?

BuddyTag and its App works with new version of iPhones and some Android phones, i.e. iPhone 4S, 5, 5C, 5S, fourth generation iPAD, iPAD mini, 5th generation iPod Touch, and Samsung Galaxy S3, S4 & Note 3 using Android version 4.3 only.  (Additional Android App release dates are scheduled for late November.)

What is the range of BuddyTag?

The range varies depending on your environment. In an open field or a big open indoor space such as a shopping mall, BuddyTag should work around 80 to 120 feet depending what phone you are using.  But if you are inside a house with many walls, the distance is reduced to about 40 feet.

Is BuddyTag waterproof?

BuddyTag is now waterproof!  Better yet, now you can also use BuddyTag to provide you water safety alert.  If BudyTag is submerged in water for 5 seconds or more while it is connected to our app on the phone, the app will sound the alarm to alert you.  This will be helpful in help preventing accidental drowning.

Can you connect to more than one BuddyTag?

Yes, you can connect to as many Buddy Tags as you want, if you have a Brady Bunch! You can also customize the name of each BuddyTag in our App, so you know which BuddyTag is who.

Can other BuddyTag app users search for my BuddyTag device?

Once a BuddyTag is connected to your phone, other Buddy Tag users cannot see your BuddyTag. If you want to let your spouse track your child with the same BuddyTag, you simply disconnect that BuddyTag from your App, and let your spouse connect to it.

Will the panic button continue to alert me on each time it is activated?

Yes, every time your kid press the Panic Button. Our App will sound the alarm on your phone and vibrate. (If your phone is muted, then it will just vibrate.) At the same time, it will pop up a message on your phone specifying your child needs you.

Where can I direct press inquiries?

Please use our contact form to get in touch with us.

How do I initially set up my BuddyTag?

It’s very simple! Press the button on Buddy Tag to turn it on. Launch the App on your phone. Your BuddyTag should show up on the App, and you simply touch it to connect it! There are many other features to make it even more useful for your daily life.  Click here to learn how

How long will my BuddyTag device last?

The battery inside BuddyTag should last for over a year under normal usage.  Normal usage is defined as you turn on and connect BuddyTag to your phone when you are out and about with your child, and disconnect to turn off when you arrive home.  The battery is not replaceable because Buddy Tag is sealed to make it waterproof.

How can I email you?

Please complete our contact form to reach us.

How can I share BuddyTag with others?

You can definitely share BuddyTag with other. First, you need to disconnect that specific BuddyTag from your App. Now your friend or spouse will be able to connect to it with the BuddyTag App on their phones.

Can BuddyTag App be used with tablets?

Yes, BuddyTag will work with the latest generation of iPad and iPad Mini, and also any tablet with An­droid Version 4.3 and has bluetooth capability proximity radius, auto-mute, preset destination for auto-mute, auto-mutes when phone’s mute button is activated. This simple product alerts caregivers when BuddyTag wristband moves beyond alerting proximity.